Trash Removal Rules

Trash Removal Do’s!
  • ZTrash should be bagged and tied.
  • ZTrash must be out and visible by 6AM.
  • ZIf trash exceeds container space regularly, another container must be added, additional charges will apply.
  • ZAll large boxes must be empty, broken down flat and stacked or bundled no more than 3ft. in length.
  • ZTwo bags of yard waste per week.
  • ZYard waste must be bagged or bundled.
  • ZBrush trimings must be bundled no larger than 3ft. in length, limited abount will be taken

*If you have more trash than allowed or too large of items, call the office to schedule a special pickup, additional fees do apply.

Trash Removal Don’ts!
  • QBatteries larger than size D.
  • QMedical Waste
  • QCement/Dirt/Rocks
  • QWet paint even if contained.
  • QSod/Sand/Manure
  • QLarge electronics or TVs
  • QMotor oil and all vehicle liquids or parts.
  • QTires
  • QConstruction materials
  • QHousehold oil-based liquids
  • QLumber/Logs/Trunks
  • QSharing service with other households
  • QHazardous/Toxic Waste

If you have construction materials to get rid of, call the office and schedule a special load, additional fees do apply. All Special Load calls will be returned on Friday.

Recycle Rules

Recycle Do’s!
  • ZWe take paper, plastics, & cardboard.
  • ZWe take aluminum, tin metals, & glass (not broken).
  • ZLine your recycle container.
  • ZBreak down all large boxes and stack them beside container.
  • ZRecyclables are commingled in the container.
  • ZWe sort recyclables at our facility.
Recycle Don’ts!
  • QNo foam plastics!
  • QNo paper plates or paper napkins!
  • QDo not share your container, HGS customers only!

Billing Policies

Payment Methods Accepted

About Billing & Payments

Billing Cycles will depend on when your service starts. All new accounts will be set up on quarterly (3 month) billing. If your account was grandfathered in on monthly billing you can find statement info below.

Quarterly Statements (New Accounts):
Paper Statements Billed: 23rd – 26th
Payment Grace Period: 60 Days
E-Statements Billed: 22nd – 25th
Payment Grace Period: 60 Days
Monthly Statements (Grandfathered Accounts):
Paper Statements Billed: 15th – 18th
Payment Grace Period: 15 Days
E-Statements Billed: 14th – 17th
Payment Grace Period: 15 Days

Temp-Cancel or Vacation Hold

(A hold of 2 weeks or more)

If you need to put your account on hold for a period of time just call or email us to let us know to put it on hold, and provide the stop and start dates.

Overdue Cancellation Process

Your account will enter the cancellation process when:

Quarterly: You have not paid your current quarterly statement before the next quarter is billed

Monthly: You have been billed 4 months with no payment.

Week 1: Overdue cancellation statement will be sent to you by mail and must be paid by due date.

Week 2: If you have not paid by the due date, you will not receive service on your next scheduled pickup

Week 3: If payment has not been received by the end of the 2nd week, a Final notice will be left by your driver.

Week 4: If payment is not made by the end of the 3rd week, your account will be placed inactive, any provided equipment will be repossessed and a repossession notice will be left at the residence*.

*There will be a $20.00 fee to reinstate an account that has reached the repossession stage.

Customer Cancellation

If you need to cancel you service, just call the office and let us know or you can email us. We will ask you for a last pickup date, if you have containers with us, you will need to leave it/them out and visible so we can send someone to get it. We will adjust your billing according to the last pickup date and either a final statement will be issued or if you are due a refund it will be sent to the address on the account.

General Service Policies

Equipment Policy

All provided equipment will be the customer responsibility until service is stopped or ended. There may be a fee charged if any equipment is lost, damaged, or stolen.

If you have placed a personal item next to or close to your trash contain or recycle container that was not intended to be trash or recycle, and it is taken with your pickup, we are not liable if it has been unloaded at the landfill or recycle plant by the time we have been notified. If it has not been taken to the landfill or recycle plant by the time we are notified, depending on the item and area, a decision will be made if the customer must pick it up at our facility or if we are able to deliver it back to the customer.

Driveway Service Policy

If you have opted for driveway service we ask that your cans be accessible to the truck with a distance no more than 5 feet. The truck must be able to back into your driveway or pull in forward and turn around safely and easily. We are not liable for any property damage, driveway damage, or any liquid spills from the truck.

Holiday Schedule

H.G.S. Closed On:

New Year’s Day
July 4th
Thanksgiving Day
Christmas Day

Our new holiday policy is as follows:

We have decided to let the drivers make the choice to run or not run on a closed holiday. For this reason we ask that all customers put their trash out on their normal schedule, if it does not get picked up on their regular schedule, it will be picked up the next day.